rococo

Shipping & Delivery Info

DELIVERY TO CANADA
  • Monday to Friday: Orders placed before 12:30 pm will ship the same day. The exception to this rule is coffee. We custom roast our coffee to order and require additional time to ship (approximately 2 business days).
  • Alberta and British Colombia: 1−3 business days.
  • Other Provinces/Territories: 4 − 9+ days.
  • Please note: Transit times reflect delivery to major centres. Delivery to rural/small towns may require additional transit time. We are unable to redirect deliveries once they have left our warehouse.
DELIVERY TO THE UNITED STATES
  • Monday to Friday: Orders placed before 12:30 pm will ship the same day. The exception to this rule is coffee. We custom roast our coffee to order and require additional time to ship (approximately 2 business days).
  • 3 − 8 business days for standard delivery
  • Please note: We are unable to redirect deliveries once they have left our warehouse. Although it is rare, there may be delays due to customs. Shipping costs to the US include all applicable duties.
DELIVERY TO EXEMPT LOCATIONS

Our website will reflect shipping charges for delivery within the 10 Canadian provinces & the 48 contiguous United States. Shipping locations that do not fall within these guidelines are subject to additional shipping fees, depending on the location. If an order is submitted for delivery outside our standard shipping locations, we will place the order on hold and contact the buyer with additional shipping options, which will delay order processing.

PO BOX & RURAL ROUTE ADDRESSES

Our preferred carrier is UPS, and they are not able to deliver to PO Box and Rural addresses. If it is impossible to provide a street address, we may be able to ship via post; however, it will delay delivery time and additional shipping fees may be required, depending on the location. Please be sure to include a street address to avoid delays and additional shipping fees.

SHIPPING & DELIVERY - HOLIDAY DEADLINES

For Christmas delivery, please order no later than:

CANADA
  • PE, NS, NB, NL – December 11
  • SK, MB, ON, QC – December 12
  • AB, BC – December 15
UNITED STATES
  • West Coast – December 12
  • Central US – December 11
  • East Coast – December 8
SHIPPING & DELIVERY - ADDITIONAL INFORMATION
  • Large Orders - Multiple items delivered to a single location may be boxed together.
  • Holiday Season – To avoid disappointment during our extremely busy months of November & December, please order as early as possible.
  • Special Instructions - Please note that special instructions may delay your order. If we have questions regarding your instructions, we will contact you at the email provided at checkout.
  • Hospitals & Hotels - Deliveries to hospitals and hotels are not recommended. If you choose to have your order shipped to a hospital or hotel, please provide the recipient’s full name, room number and whether the recipient is a patient, guest, employee, etc. We are not responsible for abandoned or unclaimed packages to these locations and an additional shipping fee will be applied if we are able to redirect the package. We strongly recommend delivery to a residential address as opposed to a hospital or hotel to avoid potential delays.
  • Apartments & Townhouses - Please be aware that the recipient may be called if the gift is being delivered to an apartment or townhouse without concierge services. The order may be delayed until we can confirm someone is available to accept the delivery. Please ensure to include information such as buzzer number, apartment number and any other critical information the courier may require.
GIFT BASKET SUBSTITUTION POLICY

We reserve the right to make substitutions of equal or greater value as required to ensure the timely delivery of your gift baskets. As a manufacturer of quality gift baskets company, our intention is to always send gifts as shown. However, sometimes situations beyond our control arise where this is not possible. For example, a gift basket component supplier may discontinue a product or change packaging without notifying us. We will always substitute that item with a similar one of equal or greater value. Please rest assured that our goal is to exceed your expectations and build a long term relationship with you. This brand value guides everything that we do at Rococo Fine Foods.

UNDELIVERABLE PACKAGES

From time to time, we attempt delivery and the package is undeliverable. This can occur if the item is refused at the time of delivery, an incorrect address was provided, the order was missing information, the recipient moved, it was deemed not safe to be left, and so on.

If an order is undeliverable, it is returned to our head office and the sender will be notified at the phone number and/or email address provided when the order was placed.

  • For delivery to be attempted a second time, a second delivery fee will be applied, since a second delivery will be made.
  • If the sender does not wish to reattempt delivery, the base cost of the order less the 15% handling and restocking fee will be refunded to the purchaser. Please note the original delivery charge will not be refunded since the original delivery attempt was made.

If we are unable to make arrangements for redelivery within 30 days of the return, the package will be considered abandoned.

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